AI-powered customer support agents, for example, can handle 13.8% more inquiries per hour while boosting work quality by 1.3%. And when it comes to generative AI, businesses have seen an average performance improvement of 66%, with even greater gains on complex tasks.

Small businesses across the UK are discovering that AI solutions can be powerful tools for growth, efficiency, and competitiveness. But how exactly can AI for small business make a tangible difference to your operations?

What exactly is AI automation, and how does it work? Let's dive into the fundamentals of this innovative technology that's reshaping how businesses operate.